The 7 days’ return policy only applied when Zen Jewelry
- Send the wrong items (Customers received the wrong item)
- Products With Manufacturing Defects.
All goods sold are not refundable.
Wrong item received
- If happened that you received wrong item, please forgive our unintentional negligence, we will handle it for you in the shortest time possible.
- Kindly feedback to our Whatsapp Business customer service or email to firstname.lastname@example.org.
- Customers must notify Zen Jewelry people in charge within 7 days if wrong items received.
- Customers doesn’t have to pay any shipping fees as Zen Jewelry will bear the shipping fees and all the customers have to do is wait for the correct item.
- Please take note wrong items received will be replaced with exactly the same item ordered by the customers before.
- In case, the customers would like to exchange items, shipping fees will be bear by customers.
- Please feedback to our Whatsapp Business customer service or email to email@example.com within 7 days after receiving it. We don’t accept returns for reasons of color deviation from computer display view.
- Please take note defective items received will be replace with exactly the same specification ordered. If customers like to exchange items, the postage fees will be bear by the customers.